> ## Documentation Index
> Fetch the complete documentation index at: https://developers.javalibridge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exceptions

> Most remittances go from PROCESSING to COMPLETED. These are the cases that need attention.

### `ON_HOLD` — Under compliance review

* **What happened:** Sanctions screening or AML rules flagged the remittance for manual review, at creation or during screening, before FX.
* **What LB Pay does:** Reviews the case. Approves it (`PROCESSING`) or declines it (`REJECTED`).
* **What you do:** Wait. The reason is not shared. Support may contact you for information.

### `PROCESSING` — Waiting for confirmation (FX or Pix)

* **What happened:** A response did not arrive in time. A timeout is not a failure: the step stays in `PROCESSING`.
* **What LB Pay does:** Confirms the result. A step only becomes `FAILED` or `EXPIRED` after LB Pay confirms it was not executed, and a Pix is never repeated before that.
* **What you do:** Do not resend or create a new remittance. Wait for the final status.

### `PROCESSING` — Funding retrying

* **What happened:** FX was contracted, but a funding attempt failed.
* **What LB Pay does:** Keeps retrying until funding is confirmed. The funding sub-status shows `RETRYING`.
* **What you do:** Do not resend. For `PREFUNDED`, check that the USD balance in the US is available.

### `FUNDS_HELD_BRL` — Funds held in BRL

* **What happened:** FX was contracted, but the Pix failed definitively or the key holder did not match the beneficiary.
* **What LB Pay does:** Keeps the amount in BRL. The FX is not reversed. Follows the operational procedure.
* **What you do:** Contact LB Pay support to define the next step.

### `RETURNED` — Pix returned

* **What happened:** After `COMPLETED`, the Pix was returned by the receiving side.
* **What LB Pay does:** Credits the returned amount to the BRL Wallet.
* **What you do:** Check the beneficiary’s details with the sender.


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